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Customer Service

Our customer service department is open Monday through Friday, from 8 AM to 5 PM (Central). Our friendly representatives can help you navigate the health care process by checking the status of your claims, verifying your plan’s benefits for particular services, or facilitating enrollment changes.

You can reach us from the Lubbock area at (806) 783-9995 or toll-free at (800) 747-9446.

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HIPAA Privacy Notice: The information that you submit on this form will be forwarded via e-mail to a Caprock representative. Your message should not contain confidential information or Private Health Information. For these types of inquiries, please contact customer support at the phone number above.